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Privacy Policy

Last updated: April 5, 2026

At Donora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

When you create an account or use our Services, we may collect:

  • Name and email address
  • Profile information (photo, bio, location)
  • Payment information (processed securely through third-party payment processors)
  • Donation history and campaign interactions
  • Contact information for campaign organizers

1.2 Automatically Collected Information

We automatically collect:

  • Device information (type, operating system, unique identifiers)
  • Usage data (features used, time spent, interactions)
  • Log data (IP address, access times, browser type)
  • Analytics data to improve our Services

1.3 Information from Third Parties

We may receive information from:

  • Authentication providers (Google, Apple, etc.)
  • Payment processors
  • Analytics services
  • Advertising partners

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Services
  • Process donations and transactions
  • Verify campaign authenticity and prevent fraud
  • Send you notifications about campaigns and donations
  • Respond to your inquiries and provide customer support
  • Analyze usage patterns and optimize user experience
  • Comply with legal obligations
  • Detect and prevent technical issues and security threats

3. How We Share Your Information

We may share your information with:

Campaign OrganizersWhen you donate, organizers may receive your name and donation amount.
Service ProvidersThird-party companies that help us operate our Services.
Legal RequirementsWhen required by law, court order, or governmental request.
Business TransfersIn connection with a merger, acquisition, or sale of assets.
With Your ConsentWhen you explicitly authorize us to share specific information.

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication mechanisms
  • Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

Access:Request a copy of your personal information
Correct:Update or correct inaccurate information
Delete:Request deletion of your account and data
Object:Object to certain processing of your information
Export:Receive your data in a portable format
Opt-out:Unsubscribe from marketing communications

Contact us at privacy@donora.help

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage patterns
  • Provide personalized content and advertising
  • Improve security and prevent fraud

You can control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 90 days.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place.

10. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy:

Email:privacy@donora.help

Website:https://donora.help

Additional Information for EU and California Residents

GDPR (EU Residents)

If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR).

CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out.